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Learning Mentor (Manchester City Centre)

LOCATION: Manchester
LENGTH: Full Time
SALARY UP TO: £22,500.00 per year
SECTOR: Nonprofit Charitable Organizations


Learning Mentor


£22,500 per annum + bonus

Full-time, Permanent


Job Description:

This role will involve working with a case load of circa 60 unemployed customers with who are identified as having a skills barrier.  The will involve providing the necessary support to facilitate individual customers’ progression into further learning and sustained employment.


You will have a “can-do” approach, be flexible and passionate about helping people. The role will be based in Manchester City Centre, however from time to time you might be required to work in other offices across Manchester.


Key Responsibilities:

·         Responsible for contributing to generating new referrals by working with a wide range of stakeholders to promote participation and generate referrals to the service.

·         Complete comprehensive individual initial diagnostic assessments with customers which will lead to an informed and personalised training and support plan.

·         Deliver one to one intervention at inductions and assessments and subsequent follow up appointments by one to one or group sessions.

·         Operate referral and liaison procedures with other agencies as required (i.e. local referral partners, colleges, training providers and employers) to support peoples’ achievement of skills (including certification) and progression to employment, training and education.

·         Work as part of a team to co-ordinate and deliver advice, guidance and training interventions that meet the needs of individuals who have had limited experience of employment and who face barriers to gaining and sustaining employment.

·         Working with key partners to build on rather than duplicate the support that individuals have already received from other programmes and interventions, ensuring the support is effectively sequenced and adds considerable value.

·         Develop and co-case manage client action plans.

·         Develop learners’ skills and measurably move them closer to the labour market.

·         Develop and maintain effective relationships with key partners and agencies in order to generate a flow of eligible and appropriate new customers.

·         Pro-actively challenge and support individuals to ensuring that they remain engaged.

·         Refer customers to and support customers to engage in accredited and non-accredited learning.

·         Deliver motivational and confidence building activities on an individual or group basis.

·         Support to find and apply for work including apprenticeships.

In this role you will be working with:

·         Unemployed individuals.

·         Colleges and other skills providers and Work Experience providers.

·         Stake holders & partners including Job Centre Plus, Local Authorities etc.

·         Employers.

·         Other Welfare to work providers.


Key Skills:

·         Strong interpersonal, communication and negotiating skills.

·         Ability to work in a target driven environment, with a focus on the successful achievement of job outcomes and sustained outcomes for customers.

·         Ability to identify individuals’ needs, refer them to other wrap around support services (e.g. debt, health, dependency, housing) and help tackle their wider barriers to employment.

·         Ability to work effectively as part of a team.

·         Well-developed IT skills, including MI systems, spreadsheets and diary management, email, data security.

·         Ability to work in an outreach capacity, complete home visits and lone working if required.

·         Flexible approach to work including willingness to travel, with occasional unsociable hours.

·         Negotiation skills and the ability to challenge.

·         Ability to work to key performance indicators and challenging targets.

·         Administration skills, strong accuracy, numeracy and literacy, strong integrity.

·         Ability to network and promote the organisation.

·         Time management and strong organisation skills.

·         Ideally would have experience working in training, guidance, advice & counseling environments.



·         Knowledge of Support services in the local area and how to refer to them.

·         Excellent knowledge of the local labour market, methods of recruitment and awareness of growth industries.

·         Good knowledge of welfare to work and the customer base.

·         Good knowledge of training, education and employment opportunities.


If this sounds like the perfect role for you then please submit your CV.

Apply Now Learning Mentor (Manchester City Centre)