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Contact Centre Advisor

LOCATION: Manchester
LENGTH: Full Time
SALARY UP TO: £16,009.00 per year
SECTOR: Customer Service

FULL DESCRIPTION:

Temporary Contact Centre Advisor

Aspire Recruitment are currently recruiting customer service candidates for a full-time, temporary position lasting until mid-May with a potential extension in line with the needs of the business.

 

Job Summary:


Contact Centre Advisors maintain the crucial link between the business and the customers.

They play an important role in the smooth operational running of the Contact Centre. Contact Centre Advisors are responsible for making sure every customer is offered the best possible customer service on the phones, by email and live chat.

 

Key responsibilities:


·     Receiving inbound calls from customers, processing their orders over the phone and assisting with any queries.

·     Dealing with emails from customers, keeping them updated on the progress of their order and helping them with any     order amendments.

·     Proving immediate advice online within the live chat, resolving customer queries quickly and effectively.

·     Processing orders received by post and preparing catalogues to be sent to customers.


Skill Requirements:

·     Strong knowledge of Windows and Microsoft Office packages.

·     Experience in a customer service or retail role.

·     Effective written and verbal communication skills

·     Keen eye for detail and accurate data entry skills

·     Passionate about providing a high level of customer service

·     Good time management and time keeping

·     Patient and works well under pressure

·     Must be open to work weekends and bank holidays when required

·     Capable of working at least 37.5 hours per week on varying shifts with the flexibility to work additional hours when needed.

 




Apply Now Contact Centre Advisor