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Tracking Assistant - Feb 2020

LOCATION: Manchester
LENGTH: Full Time
SALARY UP TO: £17,362.62 per year
SECTOR: Public Sector and Government


Job Purpose:

My client is a large "Not for Profit" careers service based in beautiful Manchester city centre offices. Your role will be to work as part of a team of trackers to achieve outcome targets for customer satisfaction, customer career management and sustained job or learning outcomes.



·         Work proactively with colleagues to maximise the tracking of customer outcomes.

·         Make contact with customers in order to track progressions into work and learning.

·         Diagnose needs, as necessary, and refer queries to specialist advisers, partners or external agencies as appropriate.

·         Work in partnership with relevant service providers to keep in touch with customers that have been referred to external provision.

·         Collection of evidence and verification of evidence for key outcomes.

·         Record customer information using required paperwork

·         Ensure all work is carried out within procedures and guidelines.

·         Undertake training as necessary to enhance skills and knowledge required for the role.

·         To comply with, and understand, safeguarding policy and procedures and take action as appropriate regarding matters of safety, protection and wellbeing.

·         Support specific marketing campaigns.

·         Customers will include: Adults aged 19 plus; Jobcentre Plus, FE Colleges and learning providers; Employers; specialist providers; internal Colleagues; Probation Service; providers of support for offenders and ex-offenders.



The ideal candidate will have:

·         Ability to communicate effectively with people from a variety of backgrounds and ages to impart information and assist them in making appropriate choices.

·         Strong telephone communication and customer service skills.

·         Ability to use social media and digital channels effectively to communicate with customers and broader audiences.

·         Ability to work towards targets.

·         Must have time management and organisation skills, with the ability to work towards and achieve targets in a given time frame.

·         Strong administration and IT skills, demonstrating accuracy and attention to detail.

·         Must either hold or be willing to work towards:

Apply Now Tracking Assistant - Feb 2020