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Administration and Compliance Officer

LOCATION: Manchester
LENGTH: Full Time
SALARY UP TO: £20,000.00 per year
SECTOR: Employment - Recruiting - Staffing


Administrator and Compliance Officer

Across Greater Manchester

Up to £17,500 per annum

Full Time, Permanent


Job Description:

Within this role you will be responsible for delivering effective administrative support and claims management on a NEET (Not in Employment, Education of Training) contract.  Ideally you will have worked on ESF contracts before and you will have a good general understanding of quality and compliance.  This role will involve 100% audit of contractual paperwork and you will be required to visit centres across Greater Manchester and therefore you will need to be a car driver with access to your own vehicle.


Key Responsibilities:

To maintain paperwork and electronic records in order to ensure a high level of contract compliance and specifically to:

·       Audit paperwork to check for compliance using an electronic system, comparing records against paper documents

·       You will ensure all files are in line with contract KPIs and processes

·       Update systems on a monthly basis working to daily, weekly and monthly targets and deadlines.

·       Maintain knowledge on contract changes to KPIs and inform providers

·       Check evidence for compliance with contractual requirements prior to submission to funding body.

·       Working within strict data security protocols and support the archiving of records

·       Undertake general office duties such as meeting and greeting customers, contractors and partners.

·       Take telephone referrals and enquiries, ensuring attention to detail and ensure confidentiality and professionalism are kept at all times.

·       Liaise and coordinate advisor electronic diaries and book appointments for customers and issue appointment times and dates immediately on receipt of referrals.

·       Work alongside colleagues to ensure compliance with procedures and to ensure that caseloads are managed effectively.

·       To communicate information in both a professional and informal manner to the general public.

·       Ensuring the smooth running of the office by efficient and effective time management of one’s own work.

·       Raising payments and purchase orders using internal financial systems.


Key Skills:

·       Must have a methodical approach and an ‘eye for detail’, organisation skills and excellent IT skills.

·       Ability to work to challenging targets and key performance indicators

·       Flexible approach to work including willingness to travel and working occasional unsociable hours

·       Well-developed IT skills, including and understanding of computerised management information systems, spreadsheet, diary management and email.

·       The ability to work under pressure in a highly performance driven environment

·       Must have strong interpersonal skills to deal with customers

·       Ability to work effectively as part of a team

·       Willingness to undertake training as required



·       A willingness and desire to work in an office environment

·       Good working knowledge of all Microsoft packages

·       Knowledge of administrative systems


What's in it for you?
  • Excellent work/life balance 
  • Competitive holiday allowance 
  • Excellent pension scheme 
  • Flexible working style 

Apply Now Administration and Compliance Officer