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0161 245 4942

Customer Service Administrator

LOCATION: Manchester
LENGTH: Full Time
SALARY UP TO: £17,350.00 per year
SECTOR: Education


Customer Service Administrator
£17,000 Pro Rata
Greater Manchester
Part Time / Permanent

Key Responsibilities Include:

  • Where appropriate check the eligibility of new applications to ensure that companies/individuals meet the funding criteria
  • Invigilate and provide administrative support for exams, tests and initial assessments as required • Handle sensitive student, learner and employer data
  • Register individuals for qualifications where appropriate and make sure that all Awarding Body procedures are followed in order to meet centre approval requirements.
  • Certificate learners for qualifications making sure that all of the requirement of Apprentices Certification England (ACE) procedures are met
  • Maintain knowledge of current funding programmes, eligibility and paperwork, to ensure processing of quality of data
  • To accurately process paperwork onto systems to ensure The Skills Company is able to claim funding for the programmes of training
  • To assist with various administration duties such as opening and sorting the post, dealing with telephone queries, ordering stationery and any other delegated tasks
  • Maintain data for audit purposes including scanning and archiving data
  • Manage day to day finance processes including petty cash, raising purchase orders and checking invoices
  • Working closely with other members of staff to assist with any queries, processing and system updates to assist them in their role, and ensuring the maintenance and accuracy of the data needed for MI within a delivery team
  • Where appropriate be responsible for the overall learner journey providing student/employer support where required
  • Providing Centre support in line with provision and facilities requirements

Skills, Experience & Knowledge:

Essential Skills:

  • Fully conversant with all Microsoft packages
  • At least Level 2 Maths and English skills

Key Skills:

  • Communication at all levels including good written communication
  • Able to work to deadlines and under pressure


  • Customer service and administration experience


  • Limited specific knowledge required

For further details, please ring Hannah or Lydia on 0161 245 4942 or email your CV to . Please be aware we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

Apply Now Customer Service Administrator