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Customer Service Administrator

LOCATION: Manchester
LENGTH: Full time
SALARY UP TO: £17,108.00 per year
SECTOR: Adminstration and clerical
REFERENCE: 2

FULL DESCRIPTION:

Customer Service Administrator
Longsight
Up to £17,000
Full-Time Permanent

Job Purpose
To ensure that accurate data is entered within relevant systems to claim funding from various agencies, and to assist with a variety of administration duties.

Key Responsibilities:
• Check the eligibility of new applications to ensure that companies/individuals meet the funding criteria
• Invigilate and provide administrative support for exams, tests and initial assessments as required
• Handle sensitive student, learner and employer data
• Register individuals for qualifications and make sure that all Awarding Body procedures are followed to meet centre approval requirements.
• Certificate learners for qualifications making sure that all the requirement of Apprentices Certification England(ACE) procedures are met
• Maintain knowledge of current funding programmes, eligibility and paperwork, to ensure processing of quality of data
• To accurately process paperwork onto systems to ensure the company can claim funding for the programmes of training
• To assist with various administration duties such as opening and sorting the post, dealing with telephone queries, ordering stationery and any other delegated tasks
• Maintain data for audit purposes including scanning and archiving data
• Manage day to day finance processes including petty cash, raising purchase orders and checking invoices
• Where appropriate be responsible for the overall learner journey providing student/employer support where required
• Where appropriate ensure training centre facility is fully resourced and suitable for classroom delivery
• Where appropriate assist in classroom delivery
• Administer bursary and other discretionary student payments including support with student loans.
• To provide a front of house reception service, handling all enquiries swiftly, ensuring Safeguarding requirements are always met.
• Providing Centre support in line with provision and facilities requirements
• Ensuring centre provision is up to date and in line with funding / contractual guidance
• Taking payments from employers and managing commercial course bookings


Essential Skills and Experience:
• Fully conversant with all Microsoft packages
• At least Level 2 Maths and English skills
• Communication at all levels including good written communication
• Able to work to deadlines and under pressure
• Customer service and administration experience
• Ability to deliver a customer focused internal and external service
• To be motivated and driven to complete tasks
• Dealing with members of the public, learners, students, employers, agencies/partners


REQUIRED SKILLS

Administration & Clerical, Administrator

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