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Programme Administrator

LOCATION: Manchester
LENGTH: Full time
SALARY UP TO: £23,395.00 per year
SECTOR: Adminstration and clerical


Programme Administrator |
Manchester City Centre |
Temp / Full-time |
Up to £12.82 p/h


Our client is a Manchester based University, and are seeking a Programme Administrator; the post holder will be required to play a key role in the organisations, development and administrative support of the programme/s, acting as the central point of contact.

The role involves supporting programme delivery and maintaining the quality of the programmes. This will include liaison with key contacts within and outside the University.

There is a requirement to demonstrate a high level of customer service and to show initiative in performance of the role.

Key responsibilities
• To provide administrative support in the preparation, maintenance and monitoring of student records including using Campus Solutions and Discoverer for: Registration, Course Unit Enrolment and Course Unit Selection, Updating Couse Unit Publishing material, Assessment and examinations, Dissertation examination, Completions and Graduation.
• To act as first point of contact for student enquiries face-to-face, on the phone and via email. To assist with the production and publication of programme documentation and other miscellaneous documentation. Update and ensure the accuracy of the published information.
• To create new course units, schedule classes, set up and maintain academic advisement rules and co-ordinate the implementation of any amendments to the programme or associated course units.
• To liaise with colleagues in other Schools/Faculties to co-ordinate the use of shared teaching units.
• To prepare records of new and returning students – ensuring program / plan information is updated so that students are term activated onto the correct plan codes.
• To proactively work with the programme team in coordinating teaching timetables, scheduling of assessments and exam board dates. Maintain effective communication with all registered students e.g. informing of relevant workshops/training events, new procedures, deadlines etc. and assist with the co-ordination of logistics for ad-hoc events such as residentials.
• Maintain attendance records, produce class registers and raise attendance-related concerns in line with School and University policy (e.g. during census points) where appropriate, informing external sponsoring bodies if needed.
• To work effectively with Programme Directors in the coordination of the programme e.g. generating simple statistical information (for example, relating to student numbers) to assist with the co-ordination of the programmes’ annual review and providing documentation for external accrediting bodies.
• To assist in the administration of examinations/assessment submissions for the School programmes and dissertations, whether via Blackboard or using the School’s dissertation management system.
• To activate Blackboard course units, set up content folders and populate the space with lecture materials.
• To use Blackboard for the management of student assignments and marks and to liaise with the eLearning team regarding student technical queries and Blackboard development.
• To set up Turn-it in assignment submission areas within Blackboard and co-ordinate download and distribution of assignment submissions to markers.
• To co-ordinate exam (including re-sits) information, requesting examination papers from course unit leaders, formatting exam papers, sending examination papers and model answers to the External Examiner for moderation.
• General secretarial/clerical duties including photocopying, distributing mail, booking rooms, making arrangements for visitors, processing expenses claims raising requisitions for programme related activity, invoices, distributing information as requested to internal and external contributors and students etc.

The ideal candidate will have:
• Experience of working with student related administrative processes in a busy office environment.
• Experience of working in a process driven team environment, demonstrating an ability to be flexible and provide support for colleagues.
• Good communication skills, demonstrating an ability to liaise, communicate and build relationships with a wide range of people in other departments in the University and external bodies.
• Flexible and responsive to customer needs and able to provide information and guidance whilst maintaining confidentiality.
• Good organisational skills, and able to prioritise work in a busy environment and meet strict deadlines.
• Demonstrate accuracy and attention to detail.
• Demonstrate numeracy skills and the ability to identify problems and resolve issues effectively.
• Good computer skills including a proficient working knowledge of MS Office applications and email including spreadsheets and databases.
• Demonstrable commitment to the University’s strategy, vision and values.
• Experience of Campus Solutions.
• Experience of Blackboard.

Desirable qualities:
• Experience of the administration of postgraduate programmes.
• Experience of IPROC

To apply, please submit your most up to date CV.

Please be aware we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.


Administration & Clerical, Administrator

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