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Quality and Compliance Assistant

LOCATION: Manchester
LENGTH: Full time
SALARY UP TO: £25,000.00 per year


Quality and Compliance Assistant
Manchester City Centre
Permanent / Full-time
Up to £25,000 p/a


This is an exciting opportunity to join a not for profit organisation. This role will involve supporting the development, delivery, dissemination and evaluation of the underpinning systems, processes and procedures for the not for profit’s Continuous Quality Improvement (CQI) Strategy & Framework, ensuring high quality service delivery and workforce development which makes a positive contribution to the contractual requirements.

Key responsibilities:

- Contributing to the company by ensuring that comprehensive analysis is readily available and identifies quality and training needs across the supply chain.
- Applying highly effective, coordinated and timely support to the not for profit’s Prime Contract Team and supply chain, to meet contractual standards and targets
- Providing timely, accurate and robust collection, collation and service impact data/reporting which draws on and enables sharing of best practice across the supply chain
- Producing and presenting to the Prime Contract Team and supply chain, comprehensive, accurate analysis and impact reports in compliance with the contractual risk banding and assessment process, to demonstrate continuous quality improvement and workforce development
- Accurately maintain, develop and enhance the systems and procedures continually seeking to improve them to ensure they are efficient and effective in relation to service delivery (face-to-face, group work, telephony, digital and workforce development) and support quality cycles and inspections
- Delivering expert systems training to new practitioners and partners, identifying and reporting on their training needs
- Attending events and meetings as required by the Prime Contract Team in order to contribute to the Continuous Quality Improvement Strategy
- Accurately record minutes for meetings
- Provide other administrative duties to the Prime Contract Team and business unit as requested.

The ideal candidate will have:

- Minimum A level or equivalent further education
- Minimum NVQ Level 3 or equivalent in Careers Advice & Guidance
- Quality, Compliance, Auditing experience
- Excellent communication skills including verbal, written, listening and presentation
- Excellent organisational skills, ability to utilise agile working to prioritise, plan and manage within a busy workload
- Excellent IT and digital skills, including Office 365 (word, excel, PowerPoint, Skype, Outlook) as well as a range of CRMs, databases and web applications
- Strong analytical skills with ability to understand, review, summarise and report on complex data (including on-line content)
- Ability to think strategically and take an innovative and creative approach

Experience of:

- Working within a relevant policy or delivery role within a careers, employment or learning field
- Analysing and transferring complex data into succinct materials and reports to meet the needs of a wide-ranging audience
- Working closely with stakeholders/partners at high level in a careers, employment or learning setting
- Delivering training sessions /presentations to meet the needs of a varying audience
- Project management experience an advantage
- Working knowledge of the competencies and qualifications framework required within the not for profit’s

Personal Style:

- Warm and approachable, engaging and enthusiastic
- Strong sense of personal responsibility, able to undertake agile working without supervision
- Positive, robust, highly motivated and outcome focussed
- Reliable, flexible and adaptable to change
- Team player/Networker

Please be aware we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.


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