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Recruitment and Admissions Officer in The University of Manchester

LOCATION: Manchester
LENGTH: Full time
SALARY UP TO: £23,395.00 per year
SECTOR: Adminstration and clerical
REFERENCE: 2

FULL DESCRIPTION:

An exciting opportunity to work within The University of Manchester as a Recruitment and Admissions Officer!

- Full-time hours - Temporary contract - Manchester City Centre - £12.82 per hour -

The post-holder will provide prompt, efficient and flexible support to staff and applicants, many of whom are overseas, in the admissions process for a range of postgraduate taught degrees offered by the School. They will co-ordinate the recruitment and admissions process for postgraduate taught courses provided by the School, processing applications from initial logging through to making decisions on applications.

Key duties include:
-Providing timely and accurate information and advice in response to in-person, postal, telephone, email and online enquiries from prospective students, student sponsors and staff regarding the School’s portfolio of courses and the admissions process, including clarification of complex policies and decisions,
-Decision-making on applications, including where borderline applications are supported by additional circumstances such as additional academic qualifications, professional qualifications or work experience,
-Decision-making on applications where an English Language qualification is required but the entry requirement has not been met to determine whether a pre-sessional language course is appropriate,
-Processing applications and decisions on Campus Solutions, verifying Secure English Language Test scores online and sending offer letters to successful applicants,
-Ensuring that service-level agreements for responding to applicants and making decisions are adhered to by monitoring the workload of the postgraduate taught admissions team and setting priorities as appropriate for admissions assistants,
-Providing advice and feedback to unsuccessful applicants in a sensitive and knowledgeable manner and managing complaints appropriately by responding in accordance with the admissions policy or determining that the complaint should be referred to a senior colleague or the appeals process,
-Overseeing the collation of CRB disclosure application forms and checking supporting documentation where required,
-Organising surveys of both decliners and enrolling students and analysing the results to make recommendations to changes in marketing and admissions practice,
-Assisting in setting recruitment targets and implementing recruitment and admissions strategies and practice,
-Attending University recruitment and admissions networks, contributing on behalf of the School and cascading information to the team,
-Updating, copy-editing and liaising with academic staff to review hard copy recruitment publications,
-Organising and representing the School in visit days, virtual open days and web chats,
-Providing support for undergraduate confirmation and clearing,
-Providing support to staff travelling on international recruitment missions and sending communications and invitations relating to events held overseas,
-Attending and organising student recruitment-related conferences and workshops within and externally to the University to represent the School,
-Ensuring knowledge of competitor offers and marketing and feeding back any suggested strategies for ensuring the School’s marketing and admissions policies are competitive,
-Providing statistical data to support reporting,
-Organising alumni events and drafting alumni communications and liaising with academic staff and PSS colleagues to provide in an appropriate way information regarding alumni to assist them in engaging alumni,
-Acting as secretary to key External Relations, Recruitment and Admissions committees and groups as required, e.g. School Web Committee, Strategic Admissions Group, etc, including booking venues, sending papers and invites and taking minutes,
-Providing cover for colleagues during periods of absence as and when required.


The successful candidate would need:
-Thorough knowledge of the University’s admissions policy and procedures,
-Minimum two years’ experience in admissions-related administrative role,
-The ability to communicate clearly and effectively both orally and in writing,
-Proven experience of providing a high standard of customer service,
-Excellent organisational and time management skills,
-Excellent IT and computing skills, including experience of word processing, spreadsheets and databases, with the enthusiasm to develop existing skills through training,
-Thorough knowledge of Campus Solutions and Discoverer,
Personal initiative and judgement, including the ability to work independently without supervision and co-ordinate the work of others,
-Flexibility and the ability to prioritise competing demands,
-High degree of accuracy and attention to detail,
-Able to deal appropriately with confidential information and awareness of the implications of the Data Protection Act and Freedom of Information Act,
-Ability to be proactive and work as part of a team.

Ideally, candidates would also have:
-Experience of recruitment and marketing in an educational setting.

REQUIRED SKILLS

Administration & Clerical, Administrator

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